Cookies Policy

1. What Are Cookies?

Cookies are small text files that are placed on your computer, smartphone, tablet, or other device when you visit a website. They are widely used to make websites work more efficiently, provide a better user experience, and provide information to website owners.

How Cookies Work

When you visit our website, we may place cookies on your device that store small amounts of data. These cookies allow our website to recognize your device on subsequent visits, remember your preferences, and provide personalized features.

Types of Cookies by Lifespan

• Session Cookies: Temporary cookies that are deleted when you close your browser. They help you navigate our website efficiently and are essential for certain features to function properly.
• Persistent Cookies: Remain on your device for a set period (from a few days to several years) or until you manually delete them. They remember your preferences and settings for future visits.

Types of Cookies by Origin

• First-Party Cookies: Set directly by our website (traveloasisjourneys.com) and can only be read by us. We use these to provide core website functionality and personalize your experience.
• Third-Party Cookies: Set by domains other than our website, such as analytics providers, advertising networks, and social media platforms. These help us understand website performance and deliver relevant content.

2. How We Use Cookies

We use cookies for various purposes to enhance your experience on our website and provide you with relevant services:

Essential Website Functionality

• Enable you to navigate our website and use essential features
• Remember your login status and authentication credentials
• Maintain your shopping cart or booking information during your session
• Ensure website security and prevent fraudulent activity
• Load balance website traffic across our servers
• Remember your language and region preferences

Performance & Analytics

• Understand how visitors interact with our website
• Collect data about which pages are visited most frequently
• Identify technical errors and areas for improvement
• Measure the effectiveness of our marketing campaigns
• Analyze user behavior patterns to optimize our services
• Track conversion rates for bookings and reservations

Personalization & User Experience

• Remember your preferences such as language, currency, and date format
• Provide personalized content and recommendations based on your interests
• Remember items you've viewed or added to your wishlist
• Customize your experience based on previous visits
• Display relevant property information and special offers
• Save your search criteria and filters for future visits

Marketing & Advertising

• Deliver targeted advertisements based on your interests and browsing behavior
• Measure the effectiveness of our advertising campaigns
• Limit the number of times you see the same advertisement
• Track conversions from advertising campaigns
• Create remarketing audiences for future advertising
• Provide personalized promotional offers and packages

Social Media Integration

• Enable you to share content on social media platforms
• Display social media feeds and content on our website
• Allow you to log in using social media credentials
• Track social media referrals to our website

3. Specific Cookies We Use

Below is a detailed list of the specific cookies deployed on our website, organized by category:

4. Third-Party Cookies & Services

In addition to our own cookies, we utilize various third-party services that may set cookies on your device. These services help us provide better functionality, analyze performance, and deliver relevant content:

Analytics & Performance Services

• Google Analytics: Web analytics service that tracks and reports website traffic, user behavior, and conversion data. Helps us understand how visitors interact with our site and identify areas for improvement.
• Google Tag Manager: Tag management system that allows us to quickly update measurement codes and tags on our website without modifying the code directly.
• Heat Mapping Tools: Visualize user behavior through heatmaps, session recordings, and click tracking to optimize user experience and website design.

Advertising Networks

• Google Ads: Display targeted advertisements across Google's advertising network based on your interests and previous interactions with our website.
• Facebook Pixel: Track conversions from Facebook ads, optimize campaigns, and build targeted audiences for future advertising.
• Display Advertising Partners: Various advertising networks that help us reach potential guests across the web with relevant resort promotions.
• Remarketing Services: Show you relevant ads for our resort as you browse other websites, reminding you of rooms and services you viewed.

Social Media Platforms

• Facebook: Social plugins for sharing content, viewing feeds, and social login functionality
• Instagram: Display our Instagram feed and enable content sharing
• Twitter: Tweet buttons and embedded timeline functionality
• YouTube: Embedded video content and video player functionality

Booking & Reservation Systems

• Reservation Platform: Third-party booking engine that processes reservations and manages availability
• Payment Processors: Secure payment gateway providers that handle credit card transactions (subject to PCI DSS compliance)
• Channel Managers: Systems that synchronize rates and availability across multiple booking platforms

Customer Service & Communication

• Live Chat Software: Provides real-time customer support and assistance
• Email Marketing Platform: Manages newsletter subscriptions and promotional email campaigns
• Customer Relationship Management (CRM): Tracks customer interactions and preferences for personalized service

5. Managing Your Cookie Preferences

You have several options to control and manage cookies on your device. Here's how you can manage your cookie preferences:

Browser Settings

Most modern web browsers allow you to control cookies through their settings. You can typically:

• View which cookies are stored on your device
• Delete all cookies or selectively remove specific cookies
• Block all cookies from being set
• Block third-party cookies only
• Clear all cookies when you close your browser
• Create exceptions for specific websites
• Receive notifications when cookies are being set

Browser-Specific Cookie Management

Access cookie settings in your specific browser:

Mobile Device Settings

For mobile devices (smartphones and tablets):

• iOS Devices: Settings → Safari → Block Cookies → Choose your preference
• Android Devices: Settings → Site settings (within your browser) → Cookies → Manage preferences

Opt-Out Tools & Services

You can also use industry-standard opt-out tools to manage advertising and tracking cookies:

• Network Advertising Initiative (NAI): www.networkadvertising.org/choices/
• Digital Advertising Alliance (DAA): www.aboutads.info/choices/
• European Interactive Digital Advertising Alliance (EDAA): www.youronlinechoices.eu/
• Google Ads Settings: www.google.com/settings/ads
• Facebook Ad Preferences: www.facebook.com/ads/preferences/

6. Impact of Disabling Cookies

While you have the right to disable cookies, doing so may significantly affect your experience on our website. Here's what you should know:

Website Functionality

• Login Issues: You may not be able to log into your account or access members-only areas
• Booking Process: The reservation process may not function properly, preventing you from completing bookings
• Shopping Cart: Items may not stay in your cart as you navigate the site
• Form Data: Your information may not be saved across pages during multi-step processes
• Security: Some security features that protect your data may not work correctly

Personalization Loss

• Your preferences (language, currency, etc.) will not be remembered
• You'll need to re-enter information on each visit
• Personalized content and recommendations won't be displayed
• Recent searches and viewed items won't be saved
• Loyalty program benefits may not be automatically applied

Performance Impact

• Page load times may increase
• Some interactive features may not work properly
• Video content may not play smoothly
• Dynamic content updates may be delayed

Marketing & Analytics

• We won't be able to measure which content is most valuable to visitors
• You may see less relevant advertisements and offers
• Special promotions tailored to your interests won't be displayed
• We can't track the effectiveness of our marketing campaigns

7. Other Tracking Technologies

In addition to cookies, we may use other similar technologies to track user behavior and enhance your experience:

Web Beacons (Pixel Tags)

Small transparent images embedded in web pages and emails that help us:

• Track email open rates and engagement
• Understand which content is most effective
• Measure conversion from email campaigns
• Count page visitors and monitor traffic patterns
• Verify receipt of communications

Local Storage

HTML5 local storage allows websites to store data locally within your browser:

• Stores larger amounts of data than traditional cookies
• Persists even after browser is closed (until manually cleared)
• Enables offline functionality and faster page loading
• Used for application settings and user preferences
• Does not automatically transmit data to servers with each request

Session Storage

Similar to local storage but data is deleted when the browser tab is closed:

• Maintains state during single browsing session
• Stores temporary data for current visit
• Manages multi-step form processes
• Handles in-progress transactions

Device Fingerprinting

Collection of device and browser characteristics to create a unique identifier:

• Screen resolution and color depth
• Browser type, version, and plugins
• Operating system information
• Timezone and language settings
• Used primarily for fraud prevention and security

Server Logs

Our web servers automatically collect certain information:

• IP addresses and geographic location
• Browser type and operating system
• Referring website addresses
• Pages accessed and time spent
• Date and time of visits
• Error messages and response codes

8. Mobile Applications

If you access our services through our mobile application, we may collect information through mobile-specific technologies:

Mobile Analytics

• App Usage Data: Features used, time spent in app, navigation patterns, and crash reports
• Device Information: Device model, operating system version, unique device identifiers, and mobile network information
• Performance Metrics: App load times, response times, and technical performance data

Location Services

• GPS Location: Precise location data when you grant permission (for directions, nearby services, etc.)
• Approximate Location: General location based on IP address or cell tower triangulation
• Beacon Technology: Indoor positioning for enhanced on-property experiences

Push Notifications

• Send relevant updates about your reservation
• Deliver special offers and promotions
• Provide important property information
• Alert you to events and entertainment

Managing Mobile Tracking

You can control mobile tracking through your device settings:

• iOS: Settings → Privacy → Tracking → Manage app permissions
• Android: Settings → Google → Ads → Opt out of personalization
• Location Services: Disable in your device's location settings
• Push Notifications: Manage in app settings or device notification settings

9. Children's Privacy

Our website and services are not directed at children under the age of 21. We do not knowingly collect personal information from minors through cookies or any other means.

If we become aware that we have inadvertently collected information from someone under 21, we will take immediate steps to delete such information from our systems. Parents or guardians who believe we may have collected information from a minor should contact us immediately at [email protected].

10. Do Not Track (DNT) Signals

Some web browsers offer a "Do Not Track" (DNT) signal that sends a request to websites not to track the user's browsing activity. Currently, there is no universal standard for how websites should respond to DNT signals.

Our website does not currently respond to DNT browser signals or mechanisms. However, you can control cookies and tracking through the methods described in this policy. We will update this policy if industry standards for DNT are established and we implement DNT recognition.

11. International Data Transfers

Cookies and the data they collect may be transferred to, stored, and processed in countries outside of your home country, including the United States. These countries may have different data protection laws than your jurisdiction.

When we transfer cookie data internationally, we implement appropriate safeguards to protect your information in compliance with applicable privacy laws. By using our website, you consent to the transfer of cookie data as described in this policy.

12. Updates to This Cookies Policy

We may update this Cookies Policy from time to time to reflect:

• Changes in our cookie practices or technologies used
• Legal or regulatory requirements
• New features or services we offer
• Feedback from users and privacy advocates
• Industry best practices and standards

When we make material changes to this policy, we will:

• Update the "Last Updated" date at the bottom of this page
• Post a prominent notice on our homepage for 30 days
• Send email notifications to registered users (if applicable)
• Obtain renewed consent where required by law

We encourage you to review this Cookies Policy periodically to stay informed about how we use cookies and protect your privacy. Your continued use of our website after changes are posted constitutes acceptance of the updated policy.

13. Additional Resources

For more information about cookies, online privacy, and how to manage your digital footprint, we recommend these resources:

• All About Cookies: Comprehensive information about cookies and how to manage them (www.allaboutcookies.org)
• Network Advertising Initiative: Information about online advertising and opt-out tools (www.networkadvertising.org)
• Digital Advertising Alliance: Consumer choice tools for online behavioral advertising (www.aboutads.info)
• International Chamber of Commerce: UK cookie guide and resources (www.international-chamber.co.uk/cookie-guide)
• Federal Trade Commission: Consumer information about online privacy (www.consumer.ftc.gov)