Responsible Gaming

🛡️ Our Commitment to You

Travel Oasis Journeys is dedicated to maintaining the highest standards of responsible gaming practices. Our commitment includes:

• Guest Education: Providing clear information about gaming risks and responsible play strategies
• Self-Management Tools: Offering various tools to help you maintain control of your gaming activities
• Staff Training: Ensuring all team members are trained to recognize and respond to problem gaming behaviors
• Support Resources: Connecting guests with professional help and support organizations when needed
• Regulatory Compliance: Meeting or exceeding all New Jersey Division of Gaming Enforcement requirements
• Underage Prevention: Implementing strict age verification to prevent underage gaming
• Continuous Improvement: Regularly reviewing and enhancing our responsible gaming programs

🔧 Self-Management Tools Available

We offer a variety of tools to help you maintain control over your gaming experience:

How to Set Up Limits

To activate any of these tools:

• Visit our Players Club desk on the casino floor
• Call our Responsible Gaming Hotline at (609) 449-1050
• Email us at [email protected]
• Log into your online player account and access the Responsible Gaming section

🚷 Self-Exclusion Program

Our self-exclusion program allows you to voluntarily ban yourself from all gaming activities at Travel Oasis Journeys for a minimum of one year, with options for longer periods or permanent exclusion.

What Self-Exclusion Means

When you enroll in self-exclusion:

• You will be prohibited from entering the casino gaming floor
• You cannot open or maintain a player account or rewards club membership
• You will not receive marketing materials or promotional offers from us
• Any existing player accounts will be closed immediately
• Winnings during the exclusion period may be forfeited
• You will be removed from our mailing and contact lists
• You may face criminal trespass charges if you violate the exclusion

New Jersey Statewide Self-Exclusion

You can also enroll in the New Jersey Division of Gaming Enforcement's statewide self-exclusion program, which excludes you from all casinos in New Jersey. For more information:

• Website: www.nj.gov/oag/ge/
• Phone: (609) 317-6200
• Address: New Jersey Division of Gaming Enforcement, 1325 Boardwalk, Atlantic City, NJ 08401

How to Self-Exclude

To begin the self-exclusion process:

• Visit our Security Office in person with valid government-issued photo ID
• Complete and sign the self-exclusion agreement
• Provide a recent photograph (we will take one if needed)
• The exclusion takes effect immediately upon completion

💡 Tips for Responsible Gaming

Follow these guidelines to keep your gaming experience enjoyable and safe:

Before You Play

• Set a Budget: Decide how much money you can afford to lose and stick to it
• Set Time Limits: Determine in advance how long you will play
• Leave Cards at Home: Only bring cash you're willing to spend
• Never Borrow: Don't borrow money to gamble or try to win back losses

While You Play

• Take Regular Breaks: Step away from gaming every hour to maintain perspective
• Don't Chase Losses: Accept losses as the cost of entertainment
• Stay Sober: Avoid gaming when under the influence of alcohol or drugs
• Watch the Clock: Keep track of time; casinos don't have clocks for a reason
• Balance Your Activities: Enjoy our restaurants, shows, spa, and other amenities

Know When to Stop

• Win or Lose: Stop when you reach your preset budget or time limit
• Emotional State: Don't play when upset, depressed, or emotionally vulnerable
• Take Wins: Consider leaving when you're ahead rather than playing until you lose
• Avoid Tired Play: Fatigue impairs judgment; rest and return another time

Remember

• Gaming is entertainment, not a way to make money or solve financial problems
• The odds always favor the house in the long run
• There is no system or strategy that guarantees wins
• Winning streaks are temporary and can end at any time
• It's perfectly fine to choose not to gamble at all

🔞 Underage Gaming Prevention

Gaming is strictly prohibited for anyone under the age of 21 in New Jersey. Travel Oasis Journeys takes underage gaming prevention extremely seriously.

Our Prevention Measures

• ID Verification: All guests must present valid government-issued photo identification to enter gaming areas or create player accounts
• Age-Gated Areas: Clear signage and physical barriers prevent minors from accessing gaming floors
• Active Monitoring: Security staff actively patrol to ensure compliance
• Technology Solutions: Advanced ID scanning systems verify age and detect fake IDs
• Staff Training: All employees are trained to check IDs and refuse service to underage individuals
• Parental Awareness: We provide information to parents about monitoring and prevention

For Parents & Guardians

We encourage parents to:

• Talk openly with children about the risks of underage gambling
• Monitor online activities and use parental control software
• Supervise children when visiting the resort and keep them in family-friendly areas
• Be aware of warning signs: unexplained money, skipping school, borrowing money, mood changes
• Set a good example with your own gaming behavior

👨‍🏫 Employee Training & Support

All Travel Oasis Journeys employees receive comprehensive responsible gaming training:

• Initial Training: All new hires complete responsible gaming certification before working with guests
• Annual Refreshers: Yearly updated training on the latest research and best practices
• Intervention Techniques: Learning how to approach guests who may be experiencing problems
• Resource Knowledge: Understanding all available help resources and how to make referrals
• Self-Exclusion Procedures: Proper protocols for handling self-exclusion requests and enforcement
• Underage Prevention: ID checking procedures and minor detection strategies

Our staff are empowered and encouraged to:

• Offer assistance and information about responsible gaming tools
• Provide helpline numbers and counseling referrals
• Report concerns about guests who may need intervention
• Enforce house rules and self-exclusion lists

📋 Our Responsible Gaming Policy

Travel Oasis Journeys maintains a comprehensive responsible gaming policy that includes:

• Advertising Standards: All marketing materials include responsible gaming messages and helpline information
• No Credit Extension: We do not offer credit or loans for gaming purposes
• ATM Placement: ATMs are not placed directly on the gaming floor
• Clock Visibility: Time displays are available throughout gaming areas
• Alcohol Service: Responsible beverage service with staff trained to identify intoxication
• No Targeting: We do not target vulnerable populations or self-excluded individuals with marketing
• Transparent Odds: Game rules and payout percentages are clearly displayed
• Regular Audits: Independent audits ensure compliance with responsible gaming standards

🤝 Community Partnerships

We actively partner with responsible gaming organizations to promote awareness and provide resources:

• Council on Compulsive Gambling of NJ: Financial support and collaborative programs
• National Council on Problem Gambling: Participation in national awareness campaigns
• Responsible Gaming Education Month: Annual August awareness initiatives
• Local Treatment Providers: Referral relationships with certified counselors
• Research Support: Contributing to problem gaming research and prevention studies